HELP & INFORMATION
A few things
you might want to know.
Find answers about choosing a piece, placing an order, delivery, and getting help. If you need more information, contact us.
PRODUCTS & CARE
Where can I find product materials and details?
Check the individual product page for the materials, dimensions, features, and care information listed for that piece.
How do I choose the right piece?
Review the product photos, description and measurements before ordering. Contact us if an important detail is missing.
How should I care for my jewellery?
Follow the instructions provided for your item. Unless the product instructions say otherwise, protect jewellery from harsh chemicals and keep it in a clean, dry place.
ORDERS & PAYMENT
How will I know my order was placed?
Check the email address used at checkout for an order confirmation. Check your spam folder if you cannot find it, then contact us if needed.
Can I change or cancel an order?
Contact us as soon as possible with your order number. Changes depend on the order's processing and dispatch status and cannot be guaranteed.
SHIPPING & RETURNS
How long will delivery take?
Delivery estimates depend on your destination and courier. Please read the Shipping & Delivery page for the current information applicable to your order.
How can I track my order?
Use the tracking details from your dispatch confirmation when available. If you cannot find them, contact us with your order number.
What is your return and refund policy?
Read the Returns & Refunds page for return eligibility, time limits, exclusions, and how to make a request.
STILL HAVE A QUESTION?
Let's figure it out.
Send us your question and include your order number if it concerns an existing purchase.
CONTACT ADAH ↗